Your privacy matters to us. This Privacy Policy explains exactly how ph55 collects, uses, stores, and protects your personal data — in plain language, with full transparency.
Welcome to ph55. This Privacy Policy ("Policy") describes how ph55 ("ph55," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you," "your," or "Player") who access or use the ph55 online casino platform available at ph55.app (the "Platform").
ph55 takes your privacy seriously. We understand that Filipino players entrust us with sensitive personal and financial information, and we are committed to handling that information responsibly, transparently, and in full compliance with the Data Privacy Act of the Philippines (Republic Act No. 10173, as amended, "DPA") and all applicable regulations issued by the National Privacy Commission ("NPC").
By registering for a ph55 account, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue your use of the ph55 Platform immediately.
This Policy should be read together with the ph55 Terms & Conditions, which govern your overall use of the Platform. Defined terms used but not defined in this Policy have the meanings given to them in the Terms & Conditions.
For the purposes of the Data Privacy Act of the Philippines, ph55 acts as the personal information controller ("PIC") in respect of the personal data collected through the Platform. As the PIC, ph55 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
ph55 has designated a Data Protection Officer ("DPO") who is responsible for overseeing compliance with this Policy and applicable data protection laws. If you have any questions, concerns, or requests relating to your personal data, you may contact the ph55 DPO using the contact details provided in Section 15 of this Policy.
All data privacy inquiries, access requests, and complaints may be directed to the ph55 Data Protection Officer at:
Email: [email protected]
ph55 collects various categories of personal data in connection with your use of the Platform. The specific data collected depends on how you interact with ph55 and the services you use. The categories of personal data we collect include the following:
ph55 collects personal data through the following means:
ph55 uses the personal data we collect for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating and managing your ph55 account, verifying your identity, and providing access to Platform features. |
| Service Delivery | Processing deposits and withdrawals, crediting bonuses, and facilitating your participation in games on the ph55 Platform. |
| Legal Compliance | Fulfilling obligations under the Anti-Money Laundering Act, Data Privacy Act, and other applicable Philippine laws and regulations. |
| Fraud Prevention | Detecting, investigating, and preventing fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform. |
| Responsible Gaming | Monitoring gaming activity to identify problem gambling patterns and administering responsible gaming tools such as deposit limits and self-exclusion. |
| Customer Support | Responding to your inquiries, resolving disputes, and improving the quality of our support services. |
| Marketing | Sending promotional offers, bonus notifications, and platform updates where you have provided consent or where permitted by law. You may opt out at any time. |
| Platform Improvement | Analyzing usage patterns and technical data to improve the performance, security, and user experience of the ph55 Platform. |
Under the Data Privacy Act of the Philippines, ph55 processes your personal data on the following legal bases:
Where ph55 relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, please contact the ph55 Data Protection Officer using the details in Section 15.
ph55 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
All third parties with whom ph55 shares personal data are required to handle such data in accordance with applicable data protection laws and are prohibited from using your data for any purpose other than those specified by ph55.
ph55 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security and fraud prevention functions. A cookie is a small text file placed on your device when you visit the ph55 Platform.
You may control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the ph55 Platform. ph55 does not use cookies to serve third-party advertising.
ph55 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and KYC documents | 5 years from account closure, or longer if required by law |
| Financial transaction records | 5 years from the date of transaction, in compliance with AMLA requirements |
| Game play and wagering history | 3 years from the date of activity |
| Customer support communications | 2 years from the date of the last interaction |
| Marketing preferences and consent records | Until consent is withdrawn, plus 1 year for record-keeping |
| Technical and usage logs | 12 months from collection |
Upon expiry of the applicable retention period, ph55 will securely delete or anonymize your personal data in accordance with our data disposal procedures. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for analytical purposes.
ph55 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include, but are not limited to:
While ph55 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ph55 will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act.
Under the Data Privacy Act of the Philippines, you have the following rights with respect to your personal data held by ph55. To exercise any of these rights, please contact the ph55 Data Protection Officer using the details provided in Section 15.
You have the right to request a copy of the personal data ph55 holds about you, along with information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal data ph55 holds about you.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe ph55 has violated your data privacy rights.
ph55 will respond to all verified data subject requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case ph55 will notify you of the extension and the reasons for it.
ph55 implements age verification procedures during the registration process to prevent underage individuals from accessing the Platform. If ph55 becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, ph55 will take immediate steps to delete such data and close the associated account.
If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to ph55, please contact us immediately at the details provided in Section 15 so that we can take appropriate action.
In the course of operating the ph55 Platform, your personal data may be transferred to, stored in, or processed in countries outside the Philippines, including in connection with the use of third-party service providers such as game software providers, cloud infrastructure providers, and KYC verification services.
Where ph55 transfers personal data outside the Philippines, we ensure that appropriate safeguards are in place to protect your data in accordance with the requirements of the Data Privacy Act. Such safeguards may include contractual clauses requiring the recipient to apply equivalent data protection standards, or reliance on the recipient's participation in a recognized data protection framework.
By using the ph55 Platform and providing your personal data, you consent to the transfer of your data outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described above.
ph55 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features of the Platform. When material changes are made to this Policy, ph55 will notify registered players by email or through a prominent notice on the Platform prior to the changes taking effect.
The date of the most recent revision is always displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how ph55 is protecting your personal data. Your continued use of the ph55 Platform following the posting of any changes constitutes your acceptance of the updated Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ph55, please contact our Data Protection Officer. We are committed to addressing all privacy-related inquiries promptly and in good faith.
Email: [email protected]
General Support: [email protected]
Response Time: Within 30 days of receipt of your request
Available: Monday to Sunday, 24 hours a day
If you are not satisfied with ph55's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. The NPC is the government body responsible for administering and enforcing the Data Privacy Act.
The NPC can be reached through their official government channels. For more information on your rights under the Data Privacy Act, visit the NPC's official website or contact their public assistance desk. ph55 fully cooperates with all NPC inquiries and investigations.
Six core commitments that keep your personal data safe on the ph55 Platform
Every piece of data transmitted between your device and ph55 is protected by industry-standard SSL/TLS encryption — the same technology used by major Philippine banks.
ph55 processes all personal data in full compliance with the Data Privacy Act of the Philippines (RA 10173) and the regulations of the National Privacy Commission.
ph55 never sells your personal data to third parties. Your information is used solely to operate the Platform and fulfill our legal obligations — nothing more.
ph55 has a designated Data Protection Officer who oversees all privacy matters and is your direct point of contact for any data-related questions or requests.
Access, correct, delete, or export your personal data at any time. ph55 respects all data subject rights under the DPA and responds to requests within 30 days.
In the unlikely event of a data breach, ph55 follows a strict incident response protocol — notifying the NPC and affected players promptly, as required by Philippine law.
Your privacy is protected every step of the way. Join thousands of Filipino players from Manila to Cebu, Davao to Quezon City, who trust ph55 for a secure and fair online casino experience.
Must be 21 years or older to register and play. Please gamble responsibly.